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Accessibility

Accessibility Policy
Accessibility Policy Large Print
Accessibility Practice Manual
Accessibility Practice Manual Large Print

As per our policy, FCSLLG welcomes all feedback from the public and employees regarding the accessibility of its sites and services provided.

Individuals who wish to provide feedback can do so in a variety of accessible formats:

  • By email via our contact page
  • In Person at one of our offices (verbally or via our Accessibility Feedback Cards available at the Brockville and Perth locations)

What Accessibility and Accommodation mean to us

Overview

Family and Children’s Services of Lanark Leeds and Grenville is committed to ensuring that persons with disabilities are provided equal opportunities and standards of service in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) by eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

We recognize the diverse needs of persons within the communities we serve and will respond by providing services and facilities that are accessible to everyone. This includes training, the use of assistive devices, permission to use service animals and the ability for those with disabilities to be accompanied by a support person. We will make every effort to provide notice in the event of a disruption in the facilities or services potentially used by people with disabilities.

Multi Year Accessibility Plan

Read Our Policies

Accessibility for Persons with Disabilities
Accessible Employment Policy
Accessible Service Policy

Feedback Process

The Family and Children’s Services of Lanark, Leeds and Grenville recognizes the diverse needs of persons within the communities we serve and will respond by providing services and facilities that are accessible to everyone. The Agency recognizes that every person has the right to make a complaint, offer a suggestion or compliment on the way we provide services to people with disabilities. Everyone is invited to provide their feedback. All feedback is tracked to ensure appropriate follow up and reporting and is kept in strict confidence. Feedback may be provided in any of the following methods:
  • Telephone:
    (613) 498-2100 or 1-855-667-2726
  • Email:
    hr@fcsllg.ca
  • In Writing:
    Family and Children’s Services of Lanark Leeds and Grenville
    Human Resources
    438 Laurier Blvd
    Brockville, ON K6V 6C5
FCSLLG Feedback Cards
All feedback is directed to Human Resources. Human Resources will provide a response no later than fourteen (14) business days of receipt of such feedback in a format that takes into account any disability and outlines actions deemed appropriate.

Questions?

A copy of Family and Children’s Services of Lanark Leeds and Grenville’s Accessibility for Persons with Disabilities policy and related documents are available upon request by contacting the Human Resources department.

*Please note: If you require a copy of the Accessibility for Persons with Disabilities policy and related documents in an alternate format, please advise the Human Resources department.